CUSTOMER SERVICE REPRESENTATIVE
Monday - Friday
8:00 am – 5:00 pm
$12.00 - $15.00 per hour, DOE
ESSENTIAL JOB FUNCTIONS
- Answer incoming telephone inquiries in a professional, accurate and comprehensive manner in accordance with policies and client expectations.
- Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met.
- Efficiently utilizes resources to provide accurate and timely information and guidance to customers.
- Maintain regular and punctual attendance.
- Perform other duties as requested by management.
JOB REQUIREMENTS
- High school diploma, general education degree or equivalent
- Customer service aptitude and orientation
- Excellent decision-making skills with the ability to solve problems to find mutually acceptable solutions
- Exceptional interpersonal and communication skills
- Excellent troubleshooting skills, search skills, ability to approach problems logically
PREFERRED SKILLS
- Good verbal and written Communication Skills.
- Strong keyboard and typing skills required
- Excellent written and verbal communication skills in English
- Self-starter with excellent teamwork skills and an appropriate sense of urgency
- Ability to handle competing priorities and manage time effectively
- Open to coaching and constructive feedback to become more effective and improve performance
