ADMINISTRATIVE SPECIALIST
Monday – Friday
8:00 am – 5:00 pm
$19.00 per hour
ESSENTIAL JOB FUNCTIONS
- Responds to consumer, customer, and sales representatives’ telephone and email inquiries professionally
- Provides consumers, customers and sales reps with product and service information
- Communicates delivery times, issues, and customer concerns/complaints
- Completes order entry, updating customer files, invoicing, and shipping of products
- Analyzes customer service problems, assists operations with shipping schedules, and helps maintain accurate inventory of product
- Maintains customer service standards and practices for exceeding customer expectations
- Obtain necessary information to set up new customers
- Foster an environment of open communication and collaboration between all departments to meet shipping schedules
- Accurately code and process invoices
- Clear open receipts at month end to relieve the GF/IR balance
- Handle vendor and internal inquiries promptly
- May work on special projects/assignments upon request
- Manages month end closing processing
- Other duties as assigned
JOB REQUIREMENTS
- High School diploma or GED equivalent required
- Proficient in Microsoft Office
- Excellent data entry skills a must
- ERP/MRP experience required; SAP and Kofax preferred
- Proficient in English with excellent verbal communication and written skills
- Previous Customer Service experience in a manufacturing environment preferred
- Minimum 2 years customer service required
- Ability to communicate effectively including effectively presenting information, comprehending, and communicating detailed instructions, reading and writing correspondence and memos, and having knowledge of commonly used concepts, practices, and procedures as required by the position
- Ability to apply common sense practices to carry out detailed oral or written instruction
- Ability to deal with problems involving multiple variables in continuously changing situations
- Possess a sense of urgency and take ownership of assigned projects while able to work independently
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
