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CLERICAL

Belton, TX 76513

Posted: 11/11/2024 Industry: Clerical Job Number: CQ3268531111

Job Description

CUSTOMER SERVICE
Monday - Friday 
8:00 am - 5:00 pm 
$15.00 per hour

ESSENTIAL JOB FUNCTIONS
  • Take customer orders directly from customers or sales representatives and place orders promptly to ensure timely production.
  • Place orders for materials and supplies needed for production.
  • Handle customer complaints, inquiries, and coordinate with internal personnel as required for problem resolution.
  • Maintain and organize customer files for quick access and reference.
  • Process new items, build specifications based on provided files, and handle purchase orders.
  • Send email confirmations to customers upon processing orders.
  • Work with accounting to process and manage customer credits.
  • Record and communicate customer order changes accurately and promptly.
  • Assist sales personnel in generating supplemental sales opportunities.
  • Track warehouse items, ensure availability, and monitor stock levels to align with customer demands. Conduct monthly usage analysis for optimal restocking.
  • Adhere to company policies and procedures consistently.
  • Perform other tasks as assigned by management.
JOB REQUIREMENTS
  • High School Diploma or GED required.
  • Previous customer service experience in a manufacturing environment.
  • Computer data-entry experience, especially with Excel, spreadsheets, and order-tracking software.
  • Knowledge of the corrugated box industry is a plus.
  • Strong communication skills, including the ability to read and interpret sales reports, operating instructions, and procedural manuals.
  • Ability to write routine reports and professional correspondence effectively.
  • Competence in basic arithmetic, including addition, subtraction, multiplication, and division.
  • Ability to compute rates, ratios, and percentages and perform calculations involving discounts, costs, proportions, and volumes.
  • Ability to apply logical problem-solving skills and follow written, oral, or diagram instructions.
  • Capacity to handle diverse situations where only limited information is available.
  • Proficiency in computer data entry and software relevant to order and inventory management.
  • Familiarity with manufacturing products and processes.
  • Knowledge of quality standards such as ISO and QS is beneficial.
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About Belton, TX

Discover exciting job opportunities around Belton, Texas! Nestled in the heart of the Lone Star State, Belton offers a perfect blend of southern charm and modern opportunities for career growth. Known for its picturesque Bell County Courthouse and scenic Leon River, Belton boasts a vibrant arts scene with galleries like the Arusha Gallery and inspiring performances at the Bell County Expo Center. Indulge in the local cuisine with a visit to Miller's Smokehouse, or enjoy outdoor adventures at Belton Lake or Chalk Ridge Falls Park. Join us in exploring career possibilities in this enchanting region that seamlessly combines a rich cultural heritage with endless opportunities for personal and professional growth.

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