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CUSTOMER SERVICE & SUPPORT

Yoakum, TX 77995

Posted: 07/10/2024 Industry: Clerical Job Number: LA931992710

Job Description

CUSTOMER SERVICE & SUPPORT 
Monday - Friday
8:00 am - 5:00 pm 
$15.00 - $20.00 per hour 
 
ESSENTIAL JOB FUNCTIONS 
 
  • Provides quality service via telephone, in person and emails to customers, potential customers, and co-workers. 
  • Maintains in-depth knowledge of products and services offered by company to maximize efficiency of the organization.
  • Coordinate’s excellent customer orders from beginning to end. 
  • Coordinate quote intake steps and entry into the ERP system.
  • Follows up on orders to ensure delivery and customer satisfaction  
  • Listens to customer concerns and suggestions and helps to resolve issues in an expedient manner.  
  • Solicit for sale of new or additional services from existing customers.
  • Obtain, organize, and report customer feedback for continuous improvement 
  • Collects and manages order entry into the ERP system.  
  • Coordinate logistics of orders with the shipping department as needed 
  • Consults with production, shipping, or engineering to help resolve customer issues.  
  • Provide or coordinate technical support customers  
  • Document all communications into CRM system. 
  • All other duties assigned by management. 
 
JOB REQUIREMENTS
 
  • Excellent communication skills in both written and oral 
  • Basic math skills, ability to add, subtract, multiply and divide using whole numbers, fractions, and decimals 
  • Basic problem-solving skills  
  • Excellent computer software skills (MS Office, Outlook, Excel etc.…) 
  • Ability to apply common sense understanding to carry out instructions furnished in written or oral forms 
  • Ability to work closely with department supervision and production workers 
  • Ability to maintain a clean, neat and appealing work environment and personal appearance. 
  • High School diploma or general education degree (GED) preferred 
  • Familiarity with MS Office Applications (Word, Excel, Access, Power Point, Outlook, etc.) and accounting software preferred 
  • Must be able to work in a fast pace ever changing environment 
  • Willing to embrace change and continuous improvement efforts 
  • Must possess current and valid driving record with clear history for the past three years 
  • Ability to lift up to 25 lbs. occasionally 
 
 
 
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About Yoakum, TX

Ready to take your career to the next level? Explore job opportunities in the vibrant city of Yoakum, Texas, where growth meets charm! Nestled in the heart of DeWitt County, this area offers a unique blend of small-town warmth and exciting professional potential. From historic landmarks like the Yoakum Heritage Museum to the mouthwatering Tex-Mex cuisine at local restaurants, there's something for everyone here. Catch a show at the Yoakum Community Theatre or take a stroll through beautiful parks like Memorial City Park. Join us in Yoakum and discover a career path surrounded by culture, charm, and endless opportunities for growth.