CUSTOMER SERVICE ADMINISTRATOR
Monday – Friday
8:00 am – 5:00 pm
$18.00 - $20.00 per hour, DOE
ESSENTIAL JOB FUNCTIONS
- Responsible for meeting the requirements of customer orders in a timely manner and the processing of documents to support the JSS department.
- Receiving orders (phone, email, fax) and performing Contract Review;
- Contract review for Purchase Orders (PO) received including consumable, services, R&D (RRG), and equipment/spare parts.
- Contract review includes reviewing the received purchase order with T&Cs and ensuring compliance with company’s quoted scope of work, pricing, and other T&C’s
- Address customer PO issues (pricing, availability etc.) and discuss with Plant Manager including blanket orders, contracts & agreement expirations
- Liaise with Plant Manager, RRG Manager and Shipping/Receiving
- Process orders – create & organize the proper paperwork, including, creation, tracking, closing, and costing of Services WO; coordinating returns, monitoring trial and approvals and keeping customer files, both computer and hard copy files, in good order.
- Address initial levels of troubleshooting customer order issues – be they product related (customer or X3), quantity and/or shipment related or AR related.
- Liaise with Trucking company reps for price control
- Responsible for completing all forms for shipping including but not limited to Federal Express, UPS, and DOT/IATA/IMDG as well as the documentation related to each.
- Handles export paperwork ex. Certificate of Origin, NAFTA forms, Commercial Invoices, etc.
- Handles PO’s, shipments, and invoicing. Invoicing may include mailing, emailing, or using Customer Portals.
- Responsible for processing “Drop Ship” Purchase Orders in X3 and filling in as backup for all Purchase Orders in X3. This can also involve: Resale Equipment Project PO’s to suppliers
- Responsible for answering phone as primary
- Distribute all incoming faxes and emails
- Month end reporting KPI’s for Delivery
- Month end verification of open sales, deliveries, and non-validated invoices
- Visitor Reception and login
- Order and handle inventory of office supplies
- Responsible for purchasing and inventory of kitchen supplies
- Order materials/luncheons for special meetings/visitors
- Scanning and forwarding Raw Material SDS to HSEQ
- Assist Sales and Marketing with mass mailings
- Distribute Marketing material to Customers, directed by SE’s
- Assist Sales and Marketing with trade show literature, and shipments of booth materials.
- Basic management of Marketing Material and distribution of Marketing Materials to other facilities as directed by Marketing
JOB REQUIREMENTS
- High School Diploma and/or experience in the same field
- Basic knowledge of computers
- Demonstrated proficiency with X3
- Proficient with Microsoft Office
- Courteous and accommodating communication skills
