CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
Monday – Friday
8:00 am – 5:00 pm
$14.00 – $15.00 per hour, DOE
ESSENTIAL JOB FUNCTIONS
- Data Entry.
- Producing replenishment reports.
- Accounts Receivables experience, as this individual will be applying payments from invoices and doing deposits.
- Must be willing to help with collections.
- Individual must be trainable and flexible with the ability to adapt to new situations, systems, and people.
- Individual will be assisting with maintaining service tech schedules and working with the techs to schedule urgent services.
JOB REQUIREMENTS
- Great customer service and great phone etiquette.
- Must have strong inter-personal skills and emotional intelligence in dealing with customer interactions (empathy).
- Must have strong computer skills: will need to learn their system. Currently making a transition from Service Titan, but this will be the foremost system for data-entry, along with Microsoft Suite.
- Ability to manage multiple calendars is a must (which, requires working with the techs to learn servicing time periods).
- Retail experience, as you will be performing sales activities while at the parts counter.
- Problem solving and de-escalation experience a must.
- Must be able to lift 25lbs.
