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CUSTOMER SERVICE REPRESENTATIVE

Brownwood, TX 76801

Posted: 05/15/2024 Industry: Clerical Job Number: TB317700515

Job Description

CUSTOMER SERVICE REPRESENTATIVE
Call Center
Monday - Friday
8:00 am – 5:00 pm
$14.48 per hour
 
ESSENTIAL JOB FUNCTIONS
  • Responsible for fielding calls from existing customers and servicing existing accounts.  
  • Receive inbound phone inquiries from our customers.  
  • Goal each day is to ensure each interaction you have with our customers results in a positive experience and an accurate work product.
  • Answer incoming telephone inquiries in a professional, accurate and comprehensive manner 
  • Respond to basic questions from insured and agents.
  • Prepare correspondence and other policy documents as needed.
  • Processes caller transactions accurately and within established time standards.
  • Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met.
  • Efficiently utilizes on-line reference materials to provide accurate and timely information and guidance to customers.
  • Effectively operates systems and applications including computer desktop, Microsoft Outlook, call center specific phone systems and the Internet.
  • Perform other duties as requested by management.
 
JOB REQUIREMENTS
 
  • High school degree or equivalent training or experience in a business-related field, or a minimum of six months related work experience is required. 
  • Prior customer service experience preferred.
  • Ability to review, record and organize written data from a variety of sources.
  • Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
  • Ability to handle confidential and proprietary information is critical.  Ability to maintain confidentiality of customer and company information.
  • Must be able to type a minimum of 25 WPM.
  • Successful completion of Proficiency Assessments.
  • Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels.
  • Proficiency with computers is mandatory.  
  • Knowledge of Microsoft Outlook and keyboard shortcuts is desired. 
 
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About Brownwood, TX

Unlock your next career opportunity in the vibrant community around Brownwood, Texas! With a blend of small-town charm and big-city amenities, the Brownwood area offers a perfect balance for job seekers looking to thrive. Imagine working in a region known for breathtaking natural beauty, including nearby Lake Brownwood State Park for outdoor enthusiasts. Explore local art at the Brownwood Art Association and catch a show at the historic Lyric Theater. Indulge in the area's renowned barbecue and Tex-Mex cuisine, and cheer on the Howard Payne University Yellow Jackets at their sporting events. Join us in discovering the endless possibilities for your career growth and personal fulfillment in this delightful region!