CUSTOMER SERVICE REPRESENTATIVE
Monday - Friday
8:00 am - 5:00 pm
$17.68 per hour
ESSENTIAL JOB FUNCTIONS
- Serve as the first point of contact for all visitors and callers, providing accurate information and excellent customer service.
- Greet and monitor persons entering facility
- Maintain the first-floor appearance and stocking supplies.
- Answer, screen, and route calls on a switchboard; respond to inquiries and complaints professionally.
- Maintain up-to-date knowledge of city departments, services, and locations to direct customers accordingly.
- Perform general clerical tasks, including data entry, filing, preparing notices, processing forms, and creating documents.
- Assist with board and commission support, including recruiting, orientation, meeting notices, and appreciation event coordination.
- Manage incoming and outgoing mail, courier deliveries, and supply orders for multiple departments.
- Update and post public notices, meeting documents, and digital content on city platforms.
- Maintain room reservation calendar and submit work orders for meeting setups.
- Support secretary staff through cross-training, research projects, and continuity of service.
JOB REQUIREMENTS
- High school diploma or equivalent; 2+ years customer service experience or equivalent combination of education and training.
- Skilled in Microsoft Office Suite; ability to learn tools like Adobe, Canva, EERP, CityWorks, Laserfiche, VoteSafe.
- Proficiency in business English, accurate typing (45+ WPM), and basic math calculations.
- Strong interpersonal and communication skills (written, verbal, and over the phone).
- Ability to handle high call volumes and challenging customer interactions with professionalism.
- Excellent judgment, accountability, critical thinking, and problem-solving skills.
- Bilingual in Spanish preferred.
- Capable of working independently under pressure and meeting deadlines.
- Valid Class C Texas driver license with satisfactory driving record.
- Texas Open Meetings Act & Public Information Act certificates within 30 days of hire.
