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CUSTOMER SERVICE REPRESENTATIVE

Santo, TX 76472

Posted: 06/24/2024 Industry: Clerical Job Number: PR479206624

Job Description

CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT
Monday - Friday, some Saturdays as needed
8:00 am – 5:00 pm, must be available to work overtime as needed
$15.00 - $17.00 per hour, DOE
 
 
ESSENTIAL JOB FUNCTIONS
 
  • Responsible for handling customer product and pricing inquiries, orders, and follow up with customers in a prompt and professional manner.   
  • Processing orders, quotes, credits, returns applications and other requests.
  • Communicating directly with customer or sales representatives either by telephone, electronically, or face to face.
  • Obtain and evaluate all relevant information to handle inquiries and complaints promptly.
  • Answering basic technical inquiries.
  • Directing advanced technical requests and other unresolved issues to the appropriate resource.
  • Managing customer accounts.
  • Promptly responding and assisting customers with damaged shipments and/or mis-shipments.
  • Keeping good records of customer interactions and transactions
  • Communicating and coordinating with internal departments and outside vendors.
  • Monitoring product stocking levels and inventory turns.
  • Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization.
  • Performing other related duties as assigned.
 
JOB REQUIREMENTS
 
  • High School diploma or equivalent is required. 
  • Minimum two years of experience in a manufacturing or food processing customer service environment preferred. 
  • Experience in stock handling and inventory control preferred.
  • Technical background preferred.
  • Ability to type at 35 wpm and operate a 10-key.
  • Computer literacy and experience with Windows, Excel, Word, and Outlook 
  • Ability to manage a variety of concurrent tasks in a fast-paced work environment.
  • Effective decision making and problem solving abilities.
  • Excellent interpersonal and communications skills 
  • Strong initiative and adaptable to change.
  • Must be able to thrive in a team environment. 
  • Need to be detail oriented and have safe work practice. 
  • All associates must embrace and foster an environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.  
 
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About Santo, TX

Discover exciting job opportunities in the vibrant area around Santo, Texas! Nestled in the heart of the Lone Star State, Santo offers a perfect blend of small-town charm and big-city amenities. With a thriving job market and a range of industries to explore, this area provides endless growth possibilities for career-driven individuals. Imagine working in a place rich in history, with landmarks like the beautiful Brazos River running through the city. Indulge in the region's famous Tex-Mex cuisine, catch a show at the Granbury Opera House, or take a stroll through the stunning Dinosaur Valley State Park. Embrace the unique culture and warm community spirit that Santo has to offer. Begin your career journey today by browsing our job listings and unlock the endless possibilities this region has in store for you!