CUSTOMER SERVICE/SHIPPING CLERK
Monday - Friday
8:00 am - 5:00 pm
$14.00 - $15.00 per hour
ESSENTIAL JOB FUNCTIONS
- Process and complete all shipment orders in Great Plains Accounting Software.
- Operate shipping scales and UPS/FedEx shipping systems.
- Coordinate with customer service, quality control, tumbling, and manufacturing teams.
- Manage inventory adjustments in Great Plains software.
- Prepare international shipping paperwork accurately.
- Communicate with ground and truck freight representatives.
- Review and follow all shipping instructions and procedures.
- Generate bills of lading and schedule truck pickups as needed.
- Maintain accurate records of orders, shortages, and reruns.
- Assist customer service with order follow-ups and urgent shipping requests.
- Ensure all orders are shipped according to specified timelines.
- Perform general clerical duties such as typing, filing, and order entry.
- Assist in quoting and estimating molded parts and M.S. grommets.
- Send out samples, brochures, and catalogs as needed.
- Manage incoming customer requests for pricing and product inquiries.
- Collaborate with production, quality control, chemists, and other departments to ensure order fulfillment.
- Build and maintain strong relationships with major accounts.
- Adhere to company policies and safety procedures.
- Perform other duties as assigned by the supervisor.
JOB REQUIREMENTS
- Minimum of 1 year of shipping experience.
- Strong math and typing skills.
- Excellent organizational and computer skills.
- High school diploma or equivalent; computer certification preferred.
- Proficiency in Microsoft Office; experience with Great Plains Accounting Software is a plus.
- Strong written and verbal communication skills.
- Ability to make quick and effective decisions.
- Strong interpersonal skills with a customer-focused attitude.
- Bilingual (English/Spanish) preferred.
