Establish a daily production and loading schedule utilizing the demand capacity tool and Excel.
Review all rush orders and approve or deny based on plant capabilities. If denied, come up with the best alternatives to meet the customer’s needs and communicate that to customer service.
Review all void change requests and assist customer service with the changes.
Maintains an accurate and up-to-date flow of information to all individuals involved with an order.
Excellent organizational, communication and interpersonal skills and work well within a team environment.
Communicates with the customer and customer service departments on a range of issues such as material shortage, production issues, coil reject issues, date changes and other order changes.
Ability to regularly communicate through email and phone calls with customers, customer service departments and sales to gather information needed to produce work orders.
Develops a full understanding of all order entry and shipping processes and identifies opportunities to improve these processes and reduce errors.
Can establish priorities and manage multiple tasks to meet deadlines in an extremely fast paced environment.
Excellent organizational and problem-solving skills.
The ability to function well under stress.
The ability to solve problems and deal with a variety of variables in situations where only limited standardization exists.
Able to effectively communicate and interact with other employees, team leaders, managers and customers, both verbally on the phone and in person, as well as in writing.
JOB REQUIREMENTS
High school diploma or equivalent
Proficient in Office and Excel. Computer experience preferred, not required.
One year or more of office experience preferred, not required.
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