CUSTOMER SERVICE REPRESENTATIVE
Call Center
Monday - Friday
8:00 am – 5:00 pm
$14.48 per hour
ESSENTIAL JOB FUNCTIONS
- Responsible for fielding calls from existing customers and servicing existing accounts.
- Receive inbound phone inquiries from our customers.
- Goal each day is to ensure each interaction you have with our customers results in a positive experience and an accurate work product.
- Answer incoming telephone inquiries in a professional, accurate and comprehensive manner
- Respond to basic questions from insured and agents.
- Prepare correspondence and other policy documents as needed.
- Processes caller transactions accurately and within established time standards.
- Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met.
- Efficiently utilizes on-line reference materials to provide accurate and timely information and guidance to customers.
- Effectively operates systems and applications including computer desktop, Microsoft Outlook, call center specific phone systems and the Internet.
- Perform other duties as requested by management.
JOB REQUIREMENTS
- High school degree or equivalent training or experience in a business-related field, or a minimum of six months related work experience is required.
- Prior customer service experience preferred.
- Ability to review, record and organize written data from a variety of sources.
- Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
- Ability to handle confidential and proprietary information is critical. Ability to maintain confidentiality of customer and company information.
- Must be able to type a minimum of 25 WPM.
- Successful completion of Proficiency Assessments.
- Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels.
- Proficiency with computers is mandatory.
- Knowledge of Microsoft Outlook and keyboard shortcuts is desired.
