FRONT OFFICE MANAGER
Monday - Friday
8:00 am - 5:00 pm
$10.00 - $17.00 per hour, DOE
ESSENTIAL JOB FUNCTIONS
- Answering the phone and transferring calls as needed
- Sorting and delivering incoming mail and collecting and sending outgoing mail
- Create documents, maintaining databases and sending memos and emails
- Collecting, filing and organizing office documents, such as reports and confidential records
- Managing digital document filing, including encrypted documents and email correspondence
- Monitoring office inventory and ordering supplies
- Transcribing or taking notes during meetings
- Preparing or processing invoices or estimates
- Assisting with accounts payable and accounts receivable, including simple bookkeeping and banking tasks
- Scheduling and dispatching drivers, to appropriate locations according to schedules, customer requests or immediate needs.
- Relaying information such as work or other messages to and from everyone in the company, plumbers, and supervisors.
- Using telephones or text messages to contact employees
- Speaking with Plumbers or customers to resolve problems, requests for services
- Preparing work orders for crew or receiving work orders from plumbers
- Keeping and organizing job requests, customer requests, completed work requests, charges for work performed, expenses for services performed, and other information.
- Perform other duties as assigned
JOB REQUIREMENTS
- Fluid in QuickBooks software, and in Service Titan would be a plus
- Ability to type at least 45 words per minute
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills, must be a people person
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Proficient with Microsoft Office or related software
- Must take constructive criticism well
- High school diploma or equivalent required
- Clerical experience preferred
- Dispatching experience is a plus
- Must be able to lift up to 15 pounds at times
