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SERVICE WRITER

Sealy, TX 77474

Posted: 08/26/2025 Industry: Clerical Job Number: KW199114826

Job Description

SERVICE WRITER
Monday - Friday 
8:00 am - 5:00 pm 
Pay DOE

ESSENTIAL JOB FUNCTIONS

  • Serve as the primary contact for all service customers; ensure work orders are entered, scheduled, and completed accurately and efficiently.
  • Present a professional, positive attitude and provide excellent customer service.
  • Process and manage work orders and warranty claims from start to finish.
  • Review work orders for accuracy, determine requirements, set priorities, and ensure proper documentation.
  • Assign and stage service work for technicians to help them achieve daily and weekly goals.
  • Maintain quality control of completed work; monitor time standards and address variances.
  • Provide general diagnosis of repair and maintenance problems and communicate findings to technicians.
  • Track, coordinate, and complete warranty work.
  • Conduct customer survey follow-ups and report findings monthly.
  • Prepare technician status reports, time/activity logs, and basic departmental reports.
  • Attend weekly management meetings to review goals, promotions, and service opportunities.
  • Keep service reference materials (manuals, bulletins, publications) updated.
  • Monitor and evaluate tools and equipment for proper working condition.
  • Participate in quarterly and annual meetings to review results, set goals, and implement process improvements.
  • Perform additional duties as assigned by management.
JOB REQUIREMENTS

  • 2+ years’ experience in repair, troubleshooting, or parts with proven success.
    • Preferred industries: agricultural equipment, motor vehicle, outdoor power equipment, recreational vehicles, construction machinery, or small engines.
  • Valid driver’s license required.
  • Ability to work a standard 40-hour week with flexibility for extended hours when needed.
  • Physically able to lift and handle loads up to 70 lbs.; work both indoors and outdoors in all weather conditions.
  • Proficient in parts lookup and assisting customers at the parts counter.
  • Strong organizational and multitasking skills.
  • Proficiency with computers and basic reporting.
 
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About Sealy, TX

Discover your next career opportunity in the vibrant community of Sealy, Texas! Embrace the charming small-town atmosphere while exploring job listings in this thriving area. Just a short drive from Houston, Sealy offers a perfect blend of Texan hospitality and modern amenities, making it an ideal place to work and live. From savoring delicious Texas BBQ to visiting the nearby Stephen F. Austin State Park, there is no shortage of activities to enjoy. Whether you're a fan of art galleries or looking to catch a game at the Minute Maid Park, Sealy has something for everyone. Begin your job search today and unlock the endless possibilities this enchanting region has to offer!